Back to Use Cases

Hardware Stores

Digital Warranties, Instant Delivery

Hardware customers need warranties, installation guides, and product information. LipaFlow automatically sends all these documents via WhatsApp when they pay with M-PESA—no more lost paper warranties or manual follow-ups.

Key Features

Digital Warranty Cards

Send PDF warranty cards instantly via WhatsApp. Include purchase date, product serial number, and warranty terms for easy claims.

Installation Guides

Automatically send installation manuals, how-to videos, and safety instructions for products like power tools, plumbing fixtures, and electrical items.

Product Care Tips

Share maintenance tips and care instructions to help customers get the most out of their purchases.

Reorder Reminders

For consumables like paint, cement, or nails, send automated reorder reminders via WhatsApp when it's time to restock.

How It Works

1

Customer Purchases Item

Customer buys a product and pays via M-PESA at your hardware store.

2

Product Identified

LipaFlow identifies the product from your inventory system and retrieves the relevant warranty and documentation.

3

Documents Sent

Warranty card, installation guide, and product manual are sent via WhatsApp within seconds.

4

Customer Saved

All documents are saved in the customer's WhatsApp chat for easy access anytime.

Why Choose LipaFlow?

Eliminate lost paper warranties

Reduce customer service calls with clear instructions

Build trust with professional documentation

Track warranty claims digitally

Upsell related products via WhatsApp

Eco-friendly—reduce paper waste

Modernize Your Hardware Store

Give your customers the professional experience they deserve with automated digital documentation.